Archive Page 2

What is Software as a Service?

Steve Ingall (MD, Fox IT)Earlier this year, Steve Ingall (MD, Fox IT) spoke at the UKCMG Service Level Management Seminar. Steve discussed Service Level Management through ‘Software as a Service’.

Software as a service (SaaS) is a software application delivery model where a software vendor develops a web-native software application and hosts and operates (either independently or through a third-party) the application for use by its customers over the Internet. Customers pay not for owning the software itself but for using it. Wikipedia 2007.

Continue reading ‘What is Software as a Service?’

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Service-now.com’s Summer enhancement upgrade

The next Service-now.com upgrade is scheduled to be available from July 5th, 2007.

A host of improvements are planned this upgrade, including enhancements to Service Catalog, Knowledge Management and Administration capabilities such as:

  • More flexible Service Catalog checkout and delivery forms
  • Improved functionality for catalog approval tasks
  • Outbound SMS messaging support
  • Optional advanced submission workflow
  • Control personalization

One of the benefits of Service-now.com is that upgrades require no effort from the customer.

There is more information about the July 5th upgrade in the Service-now.com wiki.

ITIL Version 3 Glossary & Acronyms

TSO have announced that the ITIL Version 3 Glossary is now free to download via a free click use licence at
www.best-management-practice.com/ITILGlossary.

This 49 page document (in Microsoft® Word format) is a little unwieldy; a slightly more user-friendly web-base version is available.

ITIL Version 3 Foundation courses

We have already run several new ITIL foundation courses, with delegates sitting one of the first examinations on 13th June 2007.

We continue to offer the ITIL v2 Foundation courses in our public schedule during 2007. APMG will retire this course in December 2007 – for more details, see the APMG Qualifications Announcement.

In the best ITIL tradition, we will be discussing with our customers which routes to the new ITIL qualifications best meet their Business needs. With this in mind, we are offering a conversion package of Awareness Training, Assessments and Workshops – foxBRIDGE™ 

Lynda Cooper appointed Technical Editor for ISO/IEC 20000 Part1

Lynda CooperLynda Cooper, International Client Director at Fox IT,  represented the UK as a Principal UK Expert at an ISO/IEC 20000 committee meeting in Moscow (21-25th May 2007).

Lynda was appointed as Technical Editor for Part 1 of the ISO/IEC Standard for future updates, once again underlining Fox IT’s claim to be The Authority in Service Management™

ITIL Version 3 Qualifications

At the official launch of the new ITIL® Publications on the 5th of June 2007, the new qualifications scheme was also announced which sees a “points make qualifications” scheme being introduced.

Have a look at the ITIL Version 3 – Qualifications page to see the routes that you can take to attain the qualifications and the ITIL Diploma.