ITIL Version 3 Glossary & Acronyms

TSO have announced that the ITIL Version 3 Glossary is now free to download via a free click use licence at
www.best-management-practice.com/ITILGlossary.

This 49 page document (in Microsoft® Word format) is a little unwieldy; a slightly more user-friendly web-base version is available.

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