Archive for June, 2007

EXIN Foundation examinations: Update

EXIN has updated its Service Management Foundation examination announcement, released earlier this month. The amended version refers only to the current ITIL® v2 examination and the new APMG ITIL® v3 examination; the new IT Service Management Foundation examination has been removed.

The EXIN press release is at:

Software-as-a-Service (SaaS) and the IT Asset Management (ITAM) software market

In the sixth document in the “IT Management Software Market” series from Forrester Research,  Peter O’Neill considers the likely impact of Software-as-a-service (SaaS) on the IT Asset Management software market.

The full report may be purchased from the Forrester web site:,7211,42515,00.html

Continue reading ‘Software-as-a-Service (SaaS) and the IT Asset Management (ITAM) software market’

Are we nearly there yet?

Just when we thought the mist was clearing, the dust settling, and with the publication of the APMG Qualifications Scheme for ITIL® versions 2 and 3, we could begin to find our way through the ITIL qualifications maze, EXIN has announced a new Service Management qualification scheme, not part of the APMG ITIL scheme.

Their new IT Service Management Foundation examination will take a wider view of Service Management, including ITIL® versions 2 and 3, but also considering other standards and frameworks. 

The EXIN press release is at:

This seems likely to trigger much debate amongst Training Providers, whatever the relative merits of the various qualifications.

Total Cost of Ownership of Software Applications

The Software & Information Industry Association (SIIA) has published a white paper on the Total Cost of Ownership of Software Applications. This looks at the arguments for and against using SaaS Applications.

What is Software as a Service?

Steve Ingall (MD, Fox IT)Earlier this year, Steve Ingall (MD, Fox IT) spoke at the UKCMG Service Level Management Seminar. Steve discussed Service Level Management through ‘Software as a Service’.

Software as a service (SaaS) is a software application delivery model where a software vendor develops a web-native software application and hosts and operates (either independently or through a third-party) the application for use by its customers over the Internet. Customers pay not for owning the software itself but for using it. Wikipedia 2007.

Continue reading ‘What is Software as a Service?’’s Summer enhancement upgrade

The next upgrade is scheduled to be available from July 5th, 2007.

A host of improvements are planned this upgrade, including enhancements to Service Catalog, Knowledge Management and Administration capabilities such as:

  • More flexible Service Catalog checkout and delivery forms
  • Improved functionality for catalog approval tasks
  • Outbound SMS messaging support
  • Optional advanced submission workflow
  • Control personalization

One of the benefits of is that upgrades require no effort from the customer.

There is more information about the July 5th upgrade in the wiki.

ITIL Version 3 Glossary & Acronyms

TSO have announced that the ITIL Version 3 Glossary is now free to download via a free click use licence at

This 49 page document (in Microsoft® Word format) is a little unwieldy; a slightly more user-friendly web-base version is available.