TSO Online ITIL® v3 Demo

Brian BroadurstTSO has made available a demo of its online ITIL v3 offering, ITIL Live. Those who have registered an interest in being kept up to date with the development via the TSO ITIL web site will have received an email asking them to view the demo and complete a short survey. Continue reading ‘TSO Online ITIL® v3 Demo’

ITIL® v3 One Year On

John Griffiths (itSMF Trainer of the Year 2007)A view from inside the training room

John Griffiths, Client Manager at Fox IT and itSMF Trainer of the Year 2007, looks at ITIL v3 one year on, and considers what has changed.

Everything has changed but nothing has changed. That is the mixed message coming from the classroom.

The ITIL refresh has generated a lot of differing views about the new look library. In the main, most people agree that it is an improvement, more accurately reflecting the way businesses and IT work in the modern world. There is also a consensus that the ’ideal world’ of ITIL has been repositioned closer to the ’real world’ into which people have to implement what they have learned from the classroom.

Version 3 has given managers and practitioners of Service Management a lot more to consider. In these relatively early days of version 3 it has helped to clarify some of the anomalies of previous versions while at the same time given more things that need to be considered. Continue reading ‘ITIL® v3 One Year On’

itSMF publish ITIL® V3 Global Roadshow Presentation

itSMF International have published their ITIL® V3 Global Roadshow Presentation. The full presentation is available as an Adobe Acrobat file (4.5Mb) –  ITIL V3 Roadshow Presentations

EXIN Foundation examinations: Update

EXIN has updated its Service Management Foundation examination announcement, released earlier this month. The amended version refers only to the current ITIL® v2 examination and the new APMG ITIL® v3 examination; the new IT Service Management Foundation examination has been removed.

The EXIN press release is at:

Software-as-a-Service (SaaS) and the IT Asset Management (ITAM) software market

In the sixth document in the “IT Management Software Market” series from Forrester Research,  Peter O’Neill considers the likely impact of Software-as-a-service (SaaS) on the IT Asset Management software market.

The full report may be purchased from the Forrester web site:

Continue reading ‘Software-as-a-Service (SaaS) and the IT Asset Management (ITAM) software market’

Are we nearly there yet?

Just when we thought the mist was clearing, the dust settling, and with the publication of the APMG Qualifications Scheme for ITIL® versions 2 and 3, we could begin to find our way through the ITIL qualifications maze, EXIN has announced a new Service Management qualification scheme, not part of the APMG ITIL scheme.

Their new IT Service Management Foundation examination will take a wider view of Service Management, including ITIL® versions 2 and 3, but also considering other standards and frameworks. 

The EXIN press release is at:

This seems likely to trigger much debate amongst Training Providers, whatever the relative merits of the various qualifications.

Total Cost of Ownership of Software Applications

The Software & Information Industry Association (SIIA) has published a white paper on the Total Cost of Ownership of Software Applications. This looks at the arguments for and against using SaaS Applications.