http://foxit.wordpress.com/2008/07/15/itil-v3-one-year-on/ The Authority in Service Management™ Thu, 31 Jul 2008 00:17:30 +0000 http://wordpress.com/ hourly 1 http://foxit.wordpress.com/2008/07/15/itil-v3-one-year-on/#comment-243 Kurt Richardson Thu, 31 Jul 2008 00:17:30 +0000 http://foxit.wordpress.com/?p=19#comment-243 My skepticism on v.3 lifted in the last few weeks. Many months were spent convincing our CIO to fund an ITIL v.2 program without much luck. His response could best be described as polite indifference until we built utility maps for a pair of our mission-critical services. Viola, on came the lights. That material alone made it worth sloshing through the strategy book. My skepticism on v.3 lifted in the last few weeks. Many months were spent convincing our CIO to fund an ITIL v.2 program without much luck. His response could best be described as polite indifference until we built utility maps for a pair of our mission-critical services. Viola, on came the lights. That material alone made it worth sloshing through the strategy book.

]]>