The next Service-now.com upgrade is scheduled to be available from July 5th, 2007.
A host of improvements are planned this upgrade, including enhancements to Service Catalog, Knowledge Management and Administration capabilities such as:
- More flexible Service Catalog checkout and delivery forms
- Improved functionality for catalog approval tasks
- Outbound SMS messaging support
- Optional advanced submission workflow
- Control personalization
One of the benefits of Service-now.com is that upgrades require no effort from the customer.
There is more information about the July 5th upgrade in the Service-now.com wiki.
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